Privacy Policy — Fondako Media LLC

1. Introduction

Fondako Media LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketing materials.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, business name, mailing address
Business Information: Company type, industry, revenue information, tax liability information, business structure (LLC, S-Corp, C-Corp, etc.)
Financial Information: Payment card information, bank account details for ACH transfers, billing address
Account Information: Username, password, account preferences
Communication Data: Content of emails, messages, call recordings, chat transcripts
Professional Information: Licensing information, business credentials, professional qualifications

2.2 Automatically Collected Information

When you access our website or services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click data, referring URLs
Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags
Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from:

Marketing and advertising platforms (Meta, Google, LinkedIn)
Data enrichment services and business information providers
Payment processors and financial institutions
CRM and appointment scheduling platforms
Public databases and business registries

3. How We Use Your Information

3.1 Service Delivery

Providing appointment setting and lead generation services
Managing your account and subscriptions
Processing payments and billing
Delivering community access, mastermind calls, and training resources
Providing customer success support

3.2 Marketing and Communications

Sending promotional emails, newsletters, and marketing materials
Displaying targeted advertisements on social media and search engines
Retargeting through online advertising platforms
Conducting webinars, events, and educational content
Sharing testimonials and case studies (with consent)

3.3 Business Operations

Analyzing service usage and performance
Improving our services and user experience
Conducting market research and surveys
Detecting and preventing fraud
Enforcing our terms and conditions
Complying with legal obligations

3.4 Analytics and Optimization

Tracking conversion rates and campaign performance
A/B testing of marketing materials
Website optimization and user experience enhancement
ROI measurement and attribution modeling

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing (Stripe, payment gateways)
CRM and database management (e.g., GoHighLevel, HubSpot)
Email marketing and automation platforms
Advertising platforms (Meta Ads, Google Ads)
Cloud hosting and data storage
Analytics and tracking services
Customer support tools
Appointment scheduling systems

4.2 Business Transfers

Your information may be transferred in connection with a merger, acquisition, sale of assets, or bankruptcy proceeding.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to:

Protect our legal rights
Enforce our agreements
Prevent fraud or illegal activity
Protect the safety of our users or the public

4.4 Marketing Partners

We may share anonymized or aggregated data with marketing partners for industry research and benchmarking purposes. We do not sell your personal information to third parties.

4.5 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Track website usage and performance
Marketing Cookies: Enable targeted advertising and retargeting
Analytics Cookies: Help us understand user behavior

5.2 Third-Party Cookies

Our website uses cookies from third-party platforms including:

Google Analytics
Meta Pixel (Facebook Pixel)
LinkedIn Insight Tag
Google Tag Manager
Advertising networks and DSPs

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

6. Marketing Communications

6.1 Email Marketing

By providing your email address, you consent to receive promotional emails about our services, educational content and resources, event invitations and webinar announcements, and newsletter updates.

6.2 Opt-Out Rights

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email, contacting us at info@fondako.com, or adjusting your account preferences.

6.3 Advertising

We use your information for targeted advertising on platforms including Facebook and Instagram (Meta Ads), Google Search and Display Network, LinkedIn, YouTube, and retargeting networks. You can opt out of targeted advertising through the Digital Advertising Alliance opt-out page, the Network Advertising Initiative opt-out page, or platform-specific ad preferences.

7. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of sensitive data (SSL/TLS)
Secure payment processing (PCI-DSS compliant)
Access controls and authentication
Regular security audits and monitoring
Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain:

Active account data: duration of your subscription plus 2 years
Payment records: 7 years for tax and accounting purposes
Marketing data: until you opt out or request deletion
Call recordings: duration of program plus 1 year for quality assurance

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability: request access to the personal information we hold about you and receive a copy in a portable format.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information, subject to legal retention requirements.
Opt-Out: opt out of marketing communications and targeted advertising.
Restriction: request restriction of processing in certain circumstances.
Objection: object to processing of your information for marketing purposes.

To exercise any of these rights, email info@fondako.com with the subject line "Privacy Rights Request". We will respond within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act: the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to opt out of sale (we do not sell personal information as defined by the CCPA); and the right to non-discrimination for exercising these rights.

To exercise your CCPA rights, email info@fondako.com with "California Privacy Request" in the subject line.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area, we process your information based on consent, contract, legitimate interests, or legal obligation. For GDPR-related inquiries, contact info@fondako.com. You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification to registered users, and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

16. Recording and Monitoring

We may record phone calls and virtual meetings for quality assurance, training and coaching, appointment qualification verification, and dispute resolution. By scheduling or attending an appointment, you consent to being recorded. Our CRM and appointment systems may include screen recording functionality for quality control and training purposes.

17. Testimonials and Marketing Use

If you provide a testimonial or participate in marketing materials, you grant us permission to use your name, business name, and testimonial indefinitely; we may use your testimonial in various marketing channels; and you waive the right to request removal of published testimonials. This is consistent with Section 4 of our Service Agreement.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Fondako Media LLC
Email: info@fondako.com (subject: Privacy Inquiry)
Billing-related privacy matters: billing@fondako.com
30 N Gould St, Sheridan, Wyoming, 82801, USA

19. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict of law provisions.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.